WORKGROUPS

Shape Technology Standards. Solve Industry Challenges. 

RTN workgroups are innovative think-tanks, where all RTN members have a seat at the table. Technology companies and restaurateurs roll up their sleeves together, and collaborate to solve real-world challenges. By joining the workgroups, you can shape the future of restaurant technology, using your voice, tech talent and brand influence to produce best practices, technical guidance and standards. 

Workgroups provide excellent networking, both supplier-to-supplier and restaurant-to-supplier. You'll get to know top tech talent in our industry, and find out who's who when it comes to getting things done.

Meets every other Thursday 11:00 am CT

Join us to identify best practices for holistically understanding restaurant guests and uncover ways to positively influence most-desired behavior.  This could include exploring customer data platforms, customer engagement, and overall operational effectiveness.

 

Topics of Discussion:

• Pros vs. cons of marketplace offerings

• Capturing guest data (integration implications)

• Segmentation & personalization

• Effective incentives for guest identification - “loyalty”

• Increasing the guest “likelihood to return”

Launching February 7 at 12:00 pm CT

In Phase 1, the RTCF defined functional areas, capabilities, and use cases for restaurant solutions. It was created to allow restaurant technology stakeholders to speak a common language, as well as identify relationships between systems and business processes and accelerate enhanced restaurant business capabilities.

Phase 2 will explore all areas of restaurant enterprise architecture and overall operations.  Phase 2 may explore ways you can utilize the tool, identify use cases, map to vendor solutions, explore maturity Indexing, etc.

Meets every other Tuesday at 2:00 pm CT

Restaurant data events, whether financial, marketing, or operational, make up the basis for a modern, data-driven company, but many restaurants do not have access or simply cannot ingest data events to make meaningful decisions. This workgroup will create processes and technical requirements to simplify data events, to help restaurants aggregate, analyze, and act on valuable data events in real-time.

Resuming Tuesday, February 28, at 12:00 pm CT, occurring monthly thereafter

Join as we host monthly collaborative conversations in this AI Share Group, where restaurant technology stakeholders share ideas and  explore various AI / ML real-world applications. Learn what’s new and exciting when it comes to consumer and employee-facing AI, and how new technologies are creating unmatched operational efficiencies - in every facet of the industry. Watch this sizzle reel to get a glimpse into the types of conversations and topics we’ll explore.

Occurs every other Thursday at 10:00 am CT

Inviting technology companies to share ROI calculators for specific technologies, and creating a library of ROI tools and resources for restaurants. This may be useful when passing on the value of tech to franchisees and / or evangelizing tech decisions internally. This group may also consider how capital investments are funded (pros and cons of borrow vs buy). The potential outcome of this workgroup may reference or augment former RTN work, including documentation on Restaurant Technology KPIs and RTN’s Restaurant Technology Capabilities Framework.

This Workgroup has concluded and is currently in the design stage.

Take-out became table stakes during the pandemic, and it's still taking off, with no sign of slowing. In fact, it's become increasingly critical for restaurants to get it right. From speed of service, minimizing wait and delivery times, to order accuracy, restaurants must find the best way to get orders from inside the four walls into consumer hands. That includes tapping next-gen tech to drive optimal user experiences. This Workgroup explored the evolutionary ways take-out tech has taken off - and what this may look like as technologies get even smarter.

Potential technologies to explore: 

• Geolocation

• Food Lockers

• Labeling

• Delivery driver pick-up solutions

• Mobile tech for staff

• Curbside delivery robotics

• Takeout window and the tech driving it